Where do you deliver to?

We deliver across Georgia.

How long does the shipping take?

Tbilisi: 1 working day

Other regions in Georgia: 2 working days

Where is my jewellery?

You can track your order using the provided tracking code or contact our
customer service for assistance.

Do you offer gift packaging?

Yes, we provide beautiful gift packaging.

Do you offer gift vouchers?

Yes, gift vouchers are available, but only in Georgia

How long is a gift voucher valid for?

Gift vouchers are valid for 3 months.

What payment methods do you accept?

We accept all major bank services, including credit/debit card payments,
online payments, and installment plans.

Do you accept bank transfers?

Yes, to pay via bank transfer, please email customercare@eshvi.co.uk with the item you
would like to purchase, and we will send information and instructions for bank transfers.

What is your return policy (including sale items)?

• Items can be returned within 2 weeks of purchase.
• Sale items are non-refundable.

What is your exchange policy (including sale items)?

• Items can be exchanged within 2 weeks.
• Sale items can be exchanged within 2 weeks, but only for the same model in a different color or size.

How long does it take to process a refund?

Refunds take 5 working days to process.

What materials are used in your jewellery?

Our jewellery is made from silver, brass,
gold coating, enamel, mother of pearl (MOP), and Swarovski crystals.

Are your pieces hypoallergenic?

Yes, all our jewellery is hypoallergenic.

Do your products come with a warranty?

Yes, all pieces come with a 1-month warranty.

How should I take care of my jewellery?

You can keep your Eshvi jewellery looking beautiful for years by following a few simple
instructions on jewellery care detailed below:
 • Do not wear when exercising or performing sports activities
• Remove when swimming or showering
• Do not spray perfumes directly on to jewellery as this may cause damage or discolouring
• To clean, wipe with a soft cloth
• Do not use cleaning liquids
• Keep away from direct sunlight and heat
• Keep in a cool dry place
• Store in a cloth pocket for extra protection from scratching
• Keep away from water, hand/body creams, hot surfaces, adhesives, acetones and other
chemicals.

What should I do if my jewellery is damaged?

Fill out the repair form on our website and email us at customercare@eshvi.co.uk with:

1. video or photo footage of the issue.
2. Your name and surname
3. Purchase location and date
Please note that we do not offer repairs after 1 year from the date of
purchase.

How long does the repair process take?

The repair process takes from 1 to 2 months, depending on where the item is
shipped from and where it needs to be delivered.

Can I get my jewellery re-plated if the gold starts to fade?

Yes, we offer re-plating services.

How do I find my ring size?

You can refer to our ring size guide on our website or visit a local jeweler to get your size measured.

Why should I provide my personal information?

Your information helps us identify your purchase and provide you with the best service.

Why should I subscribe to your newsletter?

By subscribing, you get early access to sales, private sales, and new collection launches.